Maintenance

EMERGENCY WORK ORDERS are after normal working hours.

In the event of any one of the emergencies below, residents should call anytime, 24 hours a day, 7 days a week: 252.661.6050

Residents will be charged a $50 nuisance fee if the emergency number is dialed and the situation does not fall under the emergency items listed below.

Emergency Issues:

• Apartment front or rear entry doors: If not shutting and/or locking, this is an emergency issue. 
• Water heater or refrigerator not working on a Saturday or Sunday.
• Commode: stopped up/not flushing correctly. If you only have one commode this is considered an emergency issue. 
• Heat: No heat in your apartment is an emergency issue IF the outside temperature is below 55 degrees. DO NOT use stove/range as heat source. 
• Issues that are life threatening or hazardous to health or causing major damage to inside or outside of apartment. 
• Electric shorts in outlets (smoking, sparks, etc.).
• Water line broken: line cannot be shut off.
• Lost keys: locked out of apartment. If you have locked yourself out of your apartment or lost your keys - neither is an emergency. 

Residents are asked to notify WHA staff members of suspected illness in the event that a home visit is anticipated, or a maintenance repair is needed in your home, so we may better prepare our staff. Residents are encouraged to contact WHA staff by telephone, or email.